frequently asked questions

What type of materials are used in 3rd Gen Tactical products?

We only use 7075 T-6 Aircraft Grade Billet Aluminum in all our products! This is equal to a mild steel in quality. Only the best!

What is the difference between billet aluminum lower, and a forged aluminum lower?

A forged lower is heated metal that has been pounded into a mold and doesn’t have the same strength as billet aluminum. By using billet aluminum in all our products, we ensure that the product is able to perform for generations to come.

Can I return my product?

In certain situations, it is possible to return your 3rd Gen Tactical product. Please reference our Shipping & Return Policy for the details on how to return your product.

Is there a warranty?

3rd Gen Tactical offers you only the best products possible, however sometimes we recognize that a defect may happen in the manufacturing process or other situations occur. Please reference our Warranty Policy for a full list of what is covered under our warranty.

Can I cancel my order?

If you have made a purchase and you want to cancel before it is shipped, please refer to our Shipping & Return Policy. Purchases must be cancelled within 24 hours. After 24 hours an item can not be returned except for situations as outlined in our Warranty Policy.

If an item is out of stock can I place an order?

Yes! If an item is out of stock at the time of purchase, we will send you an email when the item is back in stock and has shipped. If you wish to cancel your order before shipping, then our Shipping & Return Policy applies. Due to the high demand for 3rd Gen Tactical products and our industry leading machining process, items on back order may take several weeks to fill and ship. If you have any questions, you are welcome to email us at sales@3rdgentactical.com or give us a call at (435) 999-0156

Where are 3rd Gen Tactical products made?

We pride ourselves on being an American proud, American made company. Our products are machined, inspected, and shipped from our shop right here in the U.S.A.

How old do I need to be to purchase a firearm?

Federal Law requires that we cannot, under any circumstance, sell a firearm to anybody under the legal age for a firearm purchase. Once a firearm is purchased it must be sent to an authorized FFL dealer. The FFL dealer will then verify the age of the purchaser. Any firearm that has to be returned due to a violation of federal law, is subject to the return and re-stocking fee outlined in our Shipping & Return Policy. Please visit www.atf.gov for more information about the minimum age required to purchase a firearm.

Can I ship my new firearm to my house?

No! As mentioned above, a firearm must be shipped to a dealer with a Federal Firearms License. You, as the purchaser, are required to contact your local FFL dealer to arrange for the transfer and pickup of the firearm. You are also responsible for any transfer fees that may be required by the FFL dealer in order to transfer your purchase for pickup. You may select an authorized FFL dealer on our checkout page by entering your zip code when prompted.

Does 3rd Gen Tactical provide dealer pricing?

3rd Gen Tactical prides it’s self on our ability to handle any order, no matter how big or small. For dealer pricing and requirements, please get in touch with Bryce Atwood by email: bryce@3rdgentactical.com or by phone at (435) 999-0156 

HOW TO PURCHASE A FIREARM ONLINE

3rd Gen Tactical sells firearms and custom firearms only in accordance with Federal, State, and Local firearm laws.

In order to Purchase Firearms Online:

You must be 18 or older to purchase long guns and 21 or older to purchase hand guns. Check your local & state laws. You must complete the following steps listed below before we can process your order:
1. Verify that the product you wish to purchase from 3rd Gen Tactical meet your state, county, or city firearm laws.

2. Find a local FFL that will accept the transfer of the firearm for you. This can be your local Gun Shop, Pawn Shop, Gun Range or any other location that holds a current FFL and will help you with your transaction. Please have your selected FFL email a copy of their FFL license to sales@3rdgentactical.com  Once you have completed your firearm purchase online. You will receive an order confirmation e-mail.
• If you do not receive an email order status update within two business days after placing your order, please give us a call at (435) 999-0156.
• Please make sure you write your name and order number on any correspondence you send us.
• If you choose a FFL not on the above mentioned link, have them e-mail, fax or mail a file copy of their FFL to us at the address below:

3rd Gen Tactical
Attn: Sales Department
1435 N 200 W
Logan, UT 84341
E-Mail forms to: sales@3rdgentactical.com

3. Contact your FFL and tell them you would like to transfer a firearm from 3rd Gen Tactical. This transaction is between you and the FFL holder.
4. Once your FFL holder receives your firearm; you will need to pick it up.

***Important: **** Upon arrival at your FFL, inspect your firearm to make certain that everything is acceptable before filling out the necessary paperwork. Once the transfer of the firearm is complete, the manufacturer’s warranty is then in effect and from that point on any complications with the firearm will need to be handled by the manufacturer.

Restrictions:
Firearm Restrictions by State:
California: Handguns must be on Approved List. Assault weapons must be CA Approved.
Connecticut: No Semi-Auto Rifles.
Maryland: Firearms sales only to Class 01 FFL Dealer. Varying restrictions on Assault Weapons
Massachusetts: No Handguns, Varying restrictions on Assault Weapons
New Jersey: Firearms sales only to Class 01 FFL Dealer. Varying restrictions on Assault Weapons
New York: No Assault Weapons, No Handguns (NYC)
Washington D.C: No Firearms
Please check your local laws for restrictions before ordering firearms.

 

SHIPPING & RETURN POLICY

We want you to be satisfied with your purchase and offer the following simple return policies for your benefit. These policies are subject to change at anytime.

Non-Returnable Items:

Due to safety, legal, and regulatory reasons, our return policy does not apply to the following items:

Firearms (including any serialized items ex. lower receivers. See warranty policy for questions regarding replacement of manufacture defects, etc.) If a firearm is not picked up from the destination dealer, the customer is responsible for the return shipping charges and a 20% restocking fee.

Returnable Items:

How do I start the return process?

Log in to your 3rdgentactical.com account and locate the link. An agent will review your request for a return and respond within four business days. As an alternate method, you can send an email to sales@3rdgentactical.com. Please be sure to include your original order number, RMA number and relevant contact information.

For every returned item a 20% re-stocking fee will be applied, except in cases of manufacture defects. 

Can I cancel my order?

If you feel the need to cancel your order, you must do so within 24 hours from the time of purchase. Once 24 hours has passed, an item can not be returned except for situations involving a manufacturing defect. To cancel your order, please email sales@3rdgentactical as quickly as possible to cancel your order. Once an order is canceled, you will receive an email confirming the cancellation and the refund will be issued to your account within 7 to 14 business days.

What about damaged/incorrect items? (not including non-returnable items listed above)

If you received a damaged, defective, or incorrect item, we will ship you a replacement of the exact item upon receipt of the damaged or defective item. 3rd Gen Tactical will send you a return shipping label for the return.

What about return shipping costs?

If an 3rd Gen Tactical error causes the need to return an item or we are replacing a returned defective or incorrect item, then we will pay the associated shipping costs. Otherwise, the customer is responsible for any return shipping costs. When returning an item, please add package tracking and adequate insurance.

NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you choose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

WARRANTY POLICY

With industry leading quality second to none, we cater to the customer that expects the highest quality possible. Simply we make the best products in the industry!

To prove this, we offer a full lifetime warranty on all 3rd Gen Tactical built products against manufacturing defects. The warranty will be in effect as long as 3rd Gen Tactical is in operation.

Any manufacturing defect that may cause the part to be unsafe, 3rd Gen Tactical will repair or replace the product at our discretion. Most any problem can be handled by contacting us directly through the various forms of communication we offer.

If a problem occurs that we deem to be a manufacturing defect, we will then cover the shipping charges, other wise it is the customers responsibility to pay for shipping. Taxes and shipping and handling are not included in any advertised prices on our products. Cosmetic defects will be considered on a case by case basis, at our discretion.

Our warranty does not cover damage caused by misuse, or any non-factory ammunition, or if the part is used for anything it was not designed to do.

It is our goal to make sure your experience here with us a 3rd Gen Tactical is nothing but the best! Please feel free to contact us for any clarification or confusion on any company policies we have! We look forward to serving you for all your firearm needs.

Sincerely,
3rd Gen Tactical Management Team

PRIVACY POLICY

This Privacy Policy governs the manner in which 3RD GEN TACTICAL collects, uses, maintains and discloses information collected from users of 3rdgentactical.com. This privacy policy applies to the Site and all products and services offered by 3RD GEN TACTICAL.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information and verification. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.

Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

3RD GEN TACTICAL may collect and use Users personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To improve our Site
We may use feedback you provide to improve our products and services.
– To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
– To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

3RD GEN TACTICAL has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

TERMS AND CONDITIONS

LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTY

This site is provided by 3RD GEN TACTICAL on an “AS IS” basis.
3RD GEN TACTICAL makes no warranties of any kind, expressed or implied regarding the operation of this site or the information, content or products appearing on this site. To the fullest extent permissible by law 3RD GEN TACTICAL disclaims all warranties expressed or implied, including but not limited to implied warranties of merchantability or fitness for a particular
purpose and also such warranties for any merchandise offered on this site.

This disclaimer does not apply to any product warranty offered by the manufacturer of any product sold on this site. In some jurisdictions limitation of liability are not permitted. In such jurisdictions some of the foregoing limitations may not apply to you.

3RD GEN TACTICAL its employees, officers, agents, and suppliers shall not be liable for any damages of any kind arising from the use of this site including direct, indirect, incidental, punitive, or consequential damages whether in contract, negligence or tort even if 3RD GEN TACTICAL knew or should of known of the possibility of such damages.

Your use of this website is at your sole risk. If you are dissatisfied with the website or content of the site you are sold, the exclusive remedy is to discontinue using the site.

All products sold on this site are for adult use only and by ordering on this site you certify that you are of legal age and not prohibited from purchasing the products. Merchandise listed herein is not for sale in any state district of territory where the receipt, possession sale of use of any such merchandise is prohibited.

Any other questions? Feel free to contact us.